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- What are your delivery options and charges?
- How do I check the delivery status of my order?
- How do I change or update my delivery details online?
- Do you deliver outside of mainland UK?
- How can I arrange an emergency delivery?
- I missed the delivery of my order, how can I arrange re-delivery?
- Can I collect an order?
- An item is missing from my order, what should I do?
1. What are your delivery options and charges?
Industrial gas cylinder delivery
BOC use our own vehicle fleet to deliver your gas cylinders. Orders placed before 5pm on a working day will typically be delivered the next working day. Delivery charges will apply which cover both delivery and collection of empties. If you have opened a BOC account online and placed an order before 4pm on a working day, this will typically be delivered the next working day. Any accounts opened and orders placed after 4pm will be delivered the day after the next working day.
Special gas cylinder delivery
Special gases that are available to order online will typically be delivered the next working day when orders are placed before 5pm on a working day. Other special gases are made to order and typically 1-2 weeks lead time. Please contact our special gas team on 0800 02 800 for more information. Delivery charges will apply which cover both delivery and collection of empties.
Liquid and dispense gas deliveries
These are provided through our managed services Cyrospeed and Sureserve respectively.
Gas delivery charges
Standard cylinder delivery is charged at £54.15 + VAT.
Equipment & safety products delivery
Orders placed online will normally be delivered to your door within 24 - 48 hours. This delivery time applies to orders placed on Monday to Thursday before 5pm. Orders outside these times and on bank holidays may take longer.
Delivery options for online Equipment & Safety products
Standard Delivery £5 or free if you spend over £50 + VAT
2. How do I check the delivery status of my order?
You can check the delivery status of your order online through the orders and deliveries page this also provides the details of when an order was delivered.
3. How do I change or update my delivery details online?
If you are an existing BOC account customer you will not be able to update your delivery address details online, you will be able to send a request to our customer service team by using either the contact enquiry form which is also accessible from your account profile or from checkout.
4. Do you deliver outside of mainland UK?
We are able to deliver to any address with a UK postcode. The following locations may incur additional charges and a longer delivery time: Northern Ireland, Scottish Highlands, Scilly Isles, Anglesey, Orkney, Shetland, Arran, Fair Isle, the Inner Hebrides, Lindisfarne, the Farne Islands, Lundy, the Isle of Sheppey, the Western Isles, the Channel Islands, Isle of Wight, and the Isle of Man. Unfortunately we cannot deliver to addresses outside of the UK, but please use our Irish website for deliveries to the Republic of Ireland
5. How can I arrange an emergency delivery?
Call customer services on 0800 111 333.
BOC does not guarantee emergency delivery however will make all reasonable endeavours to ensure your continuity of supply. BOC reserves the right to charge appropriately.
There will be a greater chance of securing a next working day delivery if you place an order by 5pm, although please be aware that geographical restrictions will apply in locations that are a significant distance from a BOC site, and while we will make every effort to ensure your supply, next working day delivery is not always possible to secure.
Next working day delivery cannot be arranged for made-to-order products. The delivery time will quoted at the time of order.
6. I missed the delivery of my order, how can I arrange re-delivery?
Equipment and Accessories
In the event of unsuccessful deliveries, please contact us on 0800 111 333 to rearrange delivery.
Our team will rearrange the delivery for the next available delivery day in your area. If you have not received a call, then please contact us on 0800 111 333.
7. Can I collect an order?
We don't currently offer Click & Collect from online orders. Not all our products are available to buy in store. You can find your nearest outlets using Store Finder. You will then need to contact the store direct to check availability for collection.
8. An item is missing from my order, what should I do
Check your order, it may be a split delivery otherwise contact our customer service team on 0800 111 333 or via Live Chat and have your order reference number to hand.