Technical
FAQs
Questions About Technical

1. Is my personal data safe?

Yes, your data is safe. As an organisation we have a legal obligation to look after your personal data and fully comply with the Data Protection Act. We take care that the collection, storage, use and disclosure of your personal data is protected. More information can be found in our Privacy Policy.

2. Are transactions on the BOC Shop secure?

We use reasonable security methods to protect the data that resides on our servers. However, no security system is impenetrable. We cannot guarantee the security of our servers, nor can we guarantee that information that users supply will not be intercepted while being transmitted to us over the Internet. More information can be found in our Security Statement.

3. What accessibility standards does the site meet?

BOC is committed to taking all reasonable steps to provide an eCommerce website accessible to the widest possible audience, regardless of technology or ability. We are working to increase accessibility and usability and in doing so adhere to available standards and guidelines.

Disability and the Equality Act 2010
www.direct.gov.uk/en/DisabledPeople/RightsAndObligations/DisabilityRights/DG_4001068

Web Accessibility Initiative (WAI)
www.w3.org/WAI/

More information can be found in our accessibility statement.

4. How do you use cookies on this site?

More information can be found in our Cookies Policy

5. How do I switch off cookies?

Visit www.aboutcookies.org or www.allaboutcookies.org for more information. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result. Further information can be found in our Cookies Policy

6. I'm experiencing technical problems with your website, what should I do?

If you experience any technical issues when using the BOC Shop, please contact our customer service team via Live Chat or call 1890 355 255 who will be happy to help.

7. The BOC Shop doesn't work in my browser?

www.boconlineshop.com is best viewed by the latest browser versions. If your browser is older, you may have trouble viewing many of our web site features properly.

The following browsers are unsupported:
Internet Explorer - Version 8 and below
Firefox - Version 37 and below
Chrome - Version 44 and below
Safari - Version 7 and below
or equivalent browser software.

Although the BOC Shop may work in other browsers there may be some unexpected display or functionality problems as we do not actively support them.

Check your browsers preferences to confirm that JavaScript is enabled.

You can check the browser version you are running on Windows and Linux platforms by visiting Help in the browser menu, or on a Mac by selecting the Apple menu and then About.

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